Frequently Asked Questions
"How may we help you today?"
Our products are sold to licensed acupuncturists, healthcare practitioners who are proficient in herbal prescriptions, and students at an accredited Traditional Chinese Medicine school. This is to ensure the proper and safe use of our herbal products.
There are 2 ways for you to create an account with us.
- Online: Complete the registration form and upload a copy of your healthcare practitioner license (or email to This email address is being protected from spambots. You need JavaScript enabled to view it. or fax to toll-free 866-473-3698) along with your submission. Once we confirm your registration and license, we will activate your online account and inform you via email.
- Phone: Call us at toll-free 866-473-3697 to provide us with your information. Then send us a copy of your healthcare practitioner license either via email (This email address is being protected from spambots. You need JavaScript enabled to view it.) or fax (866-473-3698). Once we confirm your license, your account set-up will be completed.
Yes, we provide herbal consultation for licensed healthcare practitioners.
There are several ways to place an order:
- Online: Just log in to your online account and place your order. If you do not have an online account, creating one is easy and fast.
- Phone: Toll-free 866-473-3697
- Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
- Fax: Toll-free 866-473-3698
There is no minimum required to place an order. However, we offer shipping discounts on herbal orders starting at $120.
We accept Visa and MasterCard. Net terms are also available upon credit approval.
We offer various discounts and specials:
- Shipping Discounts:
- Volume Discounts:
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10% discount on orders over 50 bottles of herbs
15% discount on orders over 100 bottles of herbs
20% discount for Starter Kit orders of 50 bottles or more (one per customer)
Learn more about our Starter Kit!
*Volume discounts cannot be combined with Value Packs, 4+1 Specials, or any other discounts, specials, promotions, or offers. Discount applies only to herbal products, EXCLUDES books, supplies, tax, and shipping.
- Monthly 4+1 Special:
Each month different Evergreen Collection formulas are on our “Buy 4 Get 1 Free” special. When you purchase 4 bottles of a particular formula, you receive 1 FREE; when you purchase 8 bottles, you receive 2 FREE; and when you purchase 12 bottles, you receive 4 FREE!
*Free bottle(s) are the same as the ones purchased. Monthly 4+1 specials cannot be combined with other specials, promotions, discounts, or offers.
The Starter Kit is our special 20% herbal pharmacy discount to help practitioners set up their own herbal pharmacy in their clinic. To receive the special 20% Starter Kit discount, you just need to order 50 bottles of herbs. Choose from Single Herbs, Classic Formulas, and/or Collection Formulas, granules and/or capsules. Mix and match to meet the needs of your patients.
In addition to the 20% discount, the Starter Kit Special includes FREE pharmacy supplies!
Learn more about our Starter Kit
The Starter Kit Herbal Pharmacy Special is limited to one per customer. Discount does not apply to books, supplies, tax, or shipping. Shipping charges apply to Starter Kit orders.
If you have a seller’s permit, then you are exempt from paying tax on your orders with us. Please complete our resale form and send it to us with a copy of your seller’s permit. Once we receive BOTH documents, sales tax will be removed from your account.
You can email the completed resale form and seller’s permit to This email address is being protected from spambots. You need JavaScript enabled to view it. or fax them to toll-free 866-473-3698.
Please contact us toll-free at 866-473-3697 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it..
Claims for shortage, incorrect, or damaged products must be made within 10 days of receiving the order.
Continental US orders:
UPS Ground, 3-Day Select, 2-Day Air, and Next Day Air services are available.
Shipping charges are applied to all orders under $120, books, supplies, Starter Kit and Gold Pass Store Voucher orders, and drop-ship orders.
We do offer free shipping for herbal orders over $120.
View our current shipping discounts
HI, AK, PO Box, and International orders*:
US Postal Service Priority and Express Mail.
Actual shipping cost plus a $3 handling fee are charged to these orders. Insurance is optional and extra. Tracking services are not available for USPS shipments. Credit for lost packages is issued only after we receive reimbursement from the USPS.
We do offer discounted shipping to HI and AK for herbal orders over $200.
Yes, we offer various shipping discounts*.
View our current shipping specials
*Discounted shipping applies only to qualified herbal orders. It does NOT apply to books, supplies, Starter Kit orders, drop ship orders, or Gold Pass Store Voucher orders. To determine whether an order qualifies for any shipping special, the subtotal of the order, after deducting any discounts or store vouchers, and before tax and shipping, needs to meet the specified minimum. Split USPS Priority shipping does not include the $3 handling charge, insurance charge, or any other additional service charges.
Yes, we are able to drop-ship orders to your patients.
Drop-ship orders are shipped out via USPS Priority Mail and actual shipping charges apply. Special shipping rate/discount does not apply to drop-ship orders.
There is no additional fee for drop-ship orders placed on our website. However, a $5.00 USD service fee per order will be added to drop-ship orders placed by phone, fax, or email.
To place a drop-ship order on our website, simply enter your patient's name and address under the shipping address section during checkout. You can also save their address and order for future re-order convenience.
Please make sure your patient's address is correct and complete. Any incorrect or incomplete address will result in a delay of the shipment delivery and an address correction fee of $17 (subject to change) will be charged to your account.
Yes, we are able to ship orders internationally. International orders are shipped via USPS Priority Mail International.
All international orders need to go through the destination country’s customs clearance and may be subjected to additional fees. We don't have control over how long this process will take, neither can we guarantee that your order will be released by your country’s customs. Any fees imposed are the responsibility of the recipient. Should your order be returned to us, either due to refusal by your country’s customs, or by you because the order did not arrive in a timely manner, upon receiving the returned shipment, we are able to refund you for the returned products. Any shipping charges associated with the order will not be refunded or credited.
If your package is damaged during transit, please keep the package as you received it and contact us toll-free at 866-473-3697.
Claims for damaged shipment must be made within 10 days of receiving the order.
Although you are a long-time customer of Evergreen, you might not have an online account with us if you have not registered for one. You can easily sign up for one by completing our online registration form. (You choose your own password.) Once we receive your registration, we will activate your online account and notify you via email that your online account is ready for you to log in.
If both your online registration and a copy of your healthcare practitioner license are submitted during our business hour (M-F 9 AM – 6 PM Pacific Time), your account will typically be activated the same day; otherwise, your account will be activated the following business day.
If you forgot your account password, simply click on the "Forgot Password" link on the sign in page above the password field, and follow the instructions to reset your password.
Please check your spam or trash folder in your email account. If we are not on your contact list, your email account might automatically filter our emails to these folders.
Shipping may be applied due to the following:
- Books and/or supplies are included in your order.
- Drop-ship orders (i.e., orders shipped directly to your patients)
- Your Gold Pass Store Voucher is used for the order.
- Your order is a Starter Kit Herbal Pharmacy order.
Please check that the zip code of the Shipping Address is entered correctly. If the zip code is missing or invalid, UPS is not able to provide a shipping quote.
During check-out, after the ORDER REVIEW section, you should see Use my $xxx.xx Gold Pass Voucher on this order. Click on the box next to it to apply the voucher amount toward the Collection formulas in your order. You will see the voucher amount deducted immediately on the order.
We carry three lines of herbal extracts:
Evergreen Collection formulas are a compilation of herbal formulas recovered following years of study and meticulous research in China, as well as successful formulas from various experienced practitioners who have shared their time-tested herbal prescriptions with us for various conditions.
Yes, we carry over 200 Classic formulas and over 450 Classic single herbs.
Our Classic formulas are available in granules (100 g) and capsules (100 caps, 50 g).
Our Classic single herbs are available only in granules (100 g).
Our herbs come in both Granules and Capsules for the formulas, and only in Granules for the single herbs.
Our Granule herbs are 100 gram per bottle. Our Capsule herbs are 100 capsules (50 gram) per bottle.
Our capsules are size 0 capsules and they are 0.5 gram each.
The capsules used in our formulas are gelatin capsules made from bovine/cow and porcine/pig.
We also carry empty vegetable capsules (1000 capsules/bag) that you can purchase and use to encapsulate the granular formulas.
The standard adult dosage for our herbs is 6 grams or 12 capsules a day divided into two or more doses throughout the day. Age, weight, constitution, and condition of patients should also be taken into consideration when determining the dosage.
This would depend on the dosage prescribed to your patient. If given the standard adult dosage (6 grams or 12 caps per day), the granule bottle should last about 2 weeks and the capsule bottle about 1 week.
The herbal granules are taken like tea. Just mix the herbs with warm water and drink it like tea.
A leveled spoon is about 1 gram.
Pediatric patients are able to take most herbs / formulas at a lower dosage than adults.
Gluten is found in wheat and wheat-related products. Some herbs in the herbal pharmacopeia are wheat-based, thus these herbs and formulas with these herbs will contain gluten.
On average, our herbs must pass 15 tests before making it onto our shelf and reaching you. We perform tests to ensure the identity, quality, and safety on each and every lot of our herbs. Identity tests include organoleptic visual check and microscopic cellular identity check. Quality tests include TLC active ingredient check and HPLC potency level test. Safety tests include total and individual heavy metal tests, total yeast and mold test, and total bacterial count test.
Evergreen herbs are natural products, and like everything natural, there will be variations. For example, the same species of apples (i.e., Granny Smith) you find in the store will look, smell, and taste different from one apple to another. They will not be exactly the same. Like apples, herbs are the same; there will be variations in look, smell, and taste from lot to lot.
Our granule herb bottles contain 100 grams of herbs. Herbs have different density (ex., minerals are heavier and leaves are lighter), so the volume of each herb varies, resulting in some bottles being full to the top while others are only half full. Nonetheless, the herbs measure 100 grams.